Payment Terms
Last Updated: September 16, 2026
These Payment Terms explain the payment conditions and procedures applicable to purchases made through the Fragrantclub online store.
1. Accepted Payment Methods
Payment methods available for your order are displayed during the checkout process. We currently accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.
Please review the available payment options, product details, selected items, and final order total before completing your purchase.
We only accept payment methods that are available and displayed at checkout.
2. Pricing and Payment Authorization
Product prices and the applicable order total are displayed during the ordering process before payment is completed.
By completing your purchase, you authorize payment for the total amount shown at checkout using the selected payment method.
Customers are responsible for reviewing product details, selected items, and the final order total before submitting an order.
We reserve the right to correct pricing errors before an order is processed. If a pricing error affects your order, we may contact you before processing the order or cancel the order when necessary.
3. Order Processing After Payment
Payment transactions are processed through Shopify and applicable third-party payment providers using the payment methods available at checkout.
Orders are processed within 1–3 business days after payment confirmation.
Orders may be subject to payment authorization, verification, or fraud prevention checks before processing.
4. Payment Issues
If your payment cannot be authorized, is declined, or requires additional verification, your order may be delayed or may not be processed until payment issues are resolved.
If you have questions regarding payment authorization, billing details, order charges, or payment confirmation, please contact us using the information provided below.
5. Refund Processing
Eligible refunds are reviewed and processed within 1–3 business days after the refund has been approved according to our Return & Refund Policy.
After a refund is issued, your bank, card issuer, PayPal, payment provider, or financial institution may require additional processing time before the funds appear in your account.
For complete return and refund requirements, please refer to our Return & Refund Policy.
6. Payment Information Handling
Payment information is processed through Shopify and applicable payment providers. We do not store complete payment card details on our website.
For information about how personal information may be collected, used, and handled when you place an order or interact with our website, please refer to our Privacy Policy.
7. Contact Information
If you have questions regarding payment, billing details, order charges, payment confirmation, or refund status, please contact us using the information below.
Email
hello@fragrantclub.com
Phone
+1 574-710-6244
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Business Address
1511 MIAMI ST APT A
SOUTH BEND, IN 46613
United States