Privacy Policy
Last Updated: September 16, 2026
Fragrantclub respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how personal information may be collected, used, and handled when you visit our website, place an order, or contact us.
1. Store Information
Store Name
Fragrantclub
Website
https://www.fragrantclub.com/
Business Address
1511 MIAMI ST APT A
SOUTH BEND, IN 46613
United States
Privacy Contact
hello@fragrantclub.com
2. Information We May Collect
Depending on how you use our website and services, we may receive information that you provide when you place an order, contact us, or otherwise interact with our website.
This may include information such as your name, billing address, shipping address, email address, phone number, order details, and information you provide when contacting us about an order or other store-related matter.
Payment information is handled through the payment methods available at checkout.
Our website may also receive certain technical information associated with your visit, depending on the features and services used on the website.
3. How We Use Information
Personal information may be used to process and fulfill orders, communicate with customers, provide customer support, respond to questions, process returns and refunds, and operate and maintain our online store.
Information may also be used when necessary to help protect the website, comply with applicable legal requirements, and address security, disputes, or other store-related matters.
4. Information Sharing
We may provide personal information to service providers that are involved in operating the online store and completing customer transactions. These services may include ecommerce platform services, payment processing, shipping or delivery services, and customer support functions, where applicable to your order or interaction with the store.
Shopify provides the ecommerce platform used by our store. Other service providers involved in a particular transaction may depend on the services used to process and fulfill that transaction.
We do not use this Privacy Policy to identify specific third-party service providers unless they are confirmed as being used by our store.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and the shopping experience. These technologies may help with functions such as maintaining shopping cart information and supporting checkout.
The availability and use of certain cookies or similar technologies may depend on the website features and services in use. You can also manage certain cookie settings through your browser or other controls made available to you.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, providing customer support, handling returns and refunds, maintaining transaction records, resolving disputes, and meeting applicable legal or business requirements.
The appropriate retention period may vary depending on the type of information and the reason it is retained.
7. Data Security
We take reasonable measures to help protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmitting or storing information can be guaranteed to be completely secure.
8. International Processing
Because we serve customers in the United States and other countries, personal information may be processed by service providers in locations different from your own.
Where applicable law requires specific protections for the processing or transfer of personal information, those requirements will apply to the relevant processing.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include requesting access to, correction of, or deletion of certain personal information, subject to applicable legal requirements and exceptions.
To submit a privacy-related request, please contact us at hello@fragrantclub.com. Please provide sufficient information for us to understand and respond to your request.
We may take reasonable steps to verify a request where necessary to help protect personal information.
10. Children's Privacy
Our website is intended for general retail customers. We do not knowingly collect personal information from children where applicable law restricts such collection.
If you believe that a child has provided personal information to us, please contact us at hello@fragrantclub.com so that we can review the matter and take appropriate action where required.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our store, services, or applicable requirements. When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or our handling of personal information, please contact us using the information below.
Email
hello@fragrantclub.com
Phone
+1 574-710-6244
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Business Address
1511 MIAMI ST APT A
SOUTH BEND, IN 46613
United States