Shipping Policy
Last Updated: September 16, 2026
Fragrantclub provides shipping services for customers in the United States and other countries where shipping is available. Available shipping methods, costs, and estimated delivery times are displayed during the ordering process.
1. Shipping Coverage
We ship orders to customers in the United States and other supported destinations where shipping is available. Available destinations and shipping options may vary depending on the delivery address and order details.
If shipping is unavailable for your destination, please contact us at hello@fragrantclub.com for assistance.
2. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Processing time refers to the time required to prepare an order for shipment. Processing times may vary depending on order details and circumstances affecting order preparation.
3. Shipping Time
After an order has been processed, the estimated shipping time is 6–9 business days.
Shipping times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, service interruptions, severe weather, natural events, or other unexpected delivery disruptions.
4. Shipping Cost
We provide free standard shipping for orders shipped within the United States.
For orders shipped outside the United States, available shipping options and applicable charges are displayed during the ordering process.
5. Shipping and Delivery Information
Shipping and delivery information available for your order will be provided during checkout or through applicable order communications.
Please ensure that your shipping address, including street address, apartment or unit information, city, state or province, and postal code, is accurate before completing your order.
6. Address Changes
If you need to correct or update your shipping address after placing an order, please contact us as soon as possible at hello@fragrantclub.com.
We cannot guarantee that an address change will be possible after an order has been processed or shipped.
7. Delayed, Lost, or Damaged Shipments
If your order is delayed, appears to be lost, or arrives damaged, please contact us at hello@fragrantclub.com with your order information so that we can review the issue and provide appropriate assistance.
If an item arrives damaged, please retain available packaging and relevant information when possible and contact us promptly.
8. Delivery Issues
If a delivery cannot be completed because of an incorrect or incomplete address, please contact us so that we can review the situation and determine available options.
Any applicable return, refund, or other resolution will be handled in accordance with our store policies and applicable requirements.
9. International Shipping
For orders shipped outside the United States, available destinations, shipping options, and applicable charges are determined based on the destination and order details.
Please review the available shipping information and total charges displayed during checkout before completing an international order.
10. Shipping Support
If you have questions about shipping, delivery times, or an order in transit, please contact us using the information below.
Email
hello@fragrantclub.com
Phone
+1 574-710-6244
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Business Address
1511 MIAMI ST APT A
SOUTH BEND, IN 46613
United States