Refund policy
Last Updated: September 16, 2026
This Return & Refund Policy explains the return, refund, and cancellation procedures for purchases made through the Fragrantclub online store.
1. Return Window
We accept eligible return requests within 30 days after the delivery date.
To request a return, please contact us with your order number and purchase details before sending any item back. Returns sent without prior authorization may be refused.
2. Return Conditions
To be eligible for a return, the item must be unused and in its original condition, including all original packaging and accessories.
Refunds may not be available if the item shows signs of use, damage incurred after delivery, or missing accessories.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.
3. How To Request A Return
To start a return request, please contact our customer support team with your order number and the reason for the return.
After reviewing your request, we will provide return instructions and any applicable return details.
Return instructions and the applicable return address will be provided after your return request has been approved.
Please do not send items back before receiving return instructions from our support team.
4. Return Shipping Costs
For voluntary returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us with your order information and supporting photos. We will review the issue and provide a refund, replacement, or other appropriate resolution when applicable.
5. Return Review and Refund Approval
Once returned items are received, we will inspect the returned item to confirm that it meets our return requirements.
After the return has been inspected and approved, we will process the applicable refund to the original payment method.
6. Refund Processing Time
Approved refunds are processed within 1–3 business days after the return has been inspected and approved.
After a refund is issued, your bank, card issuer, PayPal, payment provider, or financial institution may require additional processing time before the funds appear in your account.
Refund timing may vary depending on your payment provider and applicable processing procedures.
7. Order Cancellations
Cancellation requests should be submitted as soon as possible after placing an order.
Orders are generally processed within 1–3 business days after payment confirmation. If your order has not entered shipment processing, we will make reasonable efforts to assist with cancellation requests.
Once an order has been shipped, cancellation requests cannot be accepted and the order must follow the return process described in this policy.
8. Contact Information
For return, refund, or cancellation questions, please contact us using the information below.
Email
hello@fragrantclub.com
Phone
+1 574-710-6244
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)
Business Address
1511 MIAMI ST APT A
SOUTH BEND, IN 46613
United States